Website: https://joinova.org

Company Name: Joinova Consulting

At Joinova Consulting (https://joinova.org), we strive to provide seamless recruitment, job posting, and corporate consulting services to our users, employers, and job seekers.

This Refund and Cancellation Policy outlines the rules and guidelines regarding order cancellations, refund eligibility, and payment adjustments for purchases made on our platform (including Job Posting Packages, Recruiter Subscriptions, and Database Credits).

1. Cancellation Policy

  • Order Cancellation by User:Since our recruitment packages, job postings, and database view credits are delivered digitally and activated immediately or shortly after payment, orders cannot be cancelled once the services/credits have been provisioned or utilized in your account.
  • Cancellation of Unactivated Orders:If you wish to cancel an order before the service credits have been added to your account or before a job post goes live, you must contact our support team within 2 hours of payment completion at support@joinova.org.
  • Cancellation by Joinova Consulting:We reserve the right to cancel any order, job posting, or user account without prior notice if the user violates our Terms and Conditions (e.g., posting fraudulent job listings, charging illegal candidate fees, or misrepresenting business details). In such cases of policy violation, no refund or cancellation credit will be issued.

2. Refund Eligibility & Conditions

Refunds are granted only under specific technical and operational circumstances:

  • Duplicate Charges: If your credit/debit card, UPI, or bank account was charged multiple times for a single transaction due to a payment gateway error, the extra amount will be refunded in full.
  • Non-Delivery of Services: If payment is successfully debited from your account but the purchased credits or job posting features are not allocated to your dashboard within 48 hours, you are eligible for a full refund or equivalent credit correction.
  • Verified Technical Failure: If a payment deduction occurs due to a technical error on joinova.org and the issue cannot be resolved by our technical team within 3 business days.

3. Non-Refundable Scenarios

Refunds will NOT be issued under the following conditions:

  • Partial Usage of Credits: Unused job posting credits or remaining candidate contact views after the package expiry date cannot be refunded, extended, or converted into cash.
  • Hiring Results / Candidate Responses: Joinova Consulting acts as a bridge connecting candidates and recruiters. We do not guarantee a specific number of applications, candidate selections, or successful placements. Refunds will not be granted based on response rates or candidate performance.
  • User Errors: Mistakes made by the employer during package selection or errors in job details posted by the user.
  • Change of Mind: Requests made after payment completion due to a change in business hiring requirements.

4. Refund Request Process & Timelines

To request a refund under an eligible scenario (e.g., duplicate charge or gateway error):

  1. Email your request to careers@joinova.org within 7 calendar days of the transaction.
  2. Provide your Order ID / Razorpay Payment ID, registered email address, transaction receipt, and details of the issue.
  3. Our finance team will investigate and verify the transaction with our payment gateway partner.
  • Review Period: Refund requests are processed and evaluated within 3 to 5 business days.
  • Refund Settlement: Once approved, the refund will be credited back to your original payment method (Credit Card, Debit Card, Net Banking, or UPI) within 5 to 7 business days, in accordance with payment gateway and bank clearing policies.

5. Contact Us

For any payment inquiries, billing discrepancies, or cancellation assistance, please reach out to us:

Official Address: Maharashtra, India

Website: https://joinova.org

Support Email: careers@joinova.org